Frequently Asked Questions
Quick answers for UK shippers moving goods worldwide. If you don’t see what you need, contact us—we’re fast to reply.
Track your shipment
Use your Z-code on the homepage or go to /track/<code>. You’ll see milestones and status badges.
Choose the right mode
Air for fastest ETAs, Sea for best £/kg on bulk, Road for UK/EU distribution; Warehousing if you need storage or fulfilment.
Clear, transparent pricing
Quotes in GBP, with surcharges itemised—no surprises. See our Pricing guide.
How do I track my shipment?▾
Use the tracking number we sent you (it starts with Z followed by 11 digits). Enter it on the homepage or go to
/track/<your-code>. Example: /track/Z12345678901.What modes do you support?▾
We handle Air, Sea (FCL/LCL), and Road freight, plus secure warehousing and last-mile delivery. See details on our Services page.
Do you handle customs documentation?▾
Yes. We guide you through commercial invoices, packing lists, and incoterms (EXW/FOB/DAP/DDP) and coordinate with brokers to keep cargo moving.
How fast do you respond?▾
During business hours our average first response time is under 10 minutes. For urgent moves, mark your message as priority in the quote form.
What are typical transit times from the UK?▾
Air: 1–5 days (lane-dependent). Sea (LCL/FCL): 3–6 weeks. Road (UK/EU): 1–7 days. We’ll confirm a precise ETA in your quote.
How is chargeable weight calculated?▾
Carriers compare actual weight vs volumetric weight and charge whichever is higher. Air volumetric (kg) ≈
(L×W×H in cm) ÷ 6000. Sea LCL is priced per CBM.What surcharges might apply?▾
Fuel/security surcharges, peak season/congestion, airline/port handling, customs inspection fees, remote area delivery, storage/demurrage/detention where applicable. We itemise these in your quote.
Can I insure my shipment?▾
Yes—optional cargo insurance is available. We’ll advise on packaging and labelling to reduce risk during transit.
Are there restricted or prohibited items?▾
Some batteries, chemicals, and DG classes may be restricted or require special declarations. Tell us early—we’ll advise on feasibility, docs, and packing.
How do I get a quote?▾
What payment methods do you accept?▾
We quote in GBP. We accept bank transfer and, for some services, card payments (fees may apply). Terms depend on account status and service type.
What happens if my shipment is delayed or damaged?▾
We raise exceptions proactively and work on rerouting or recovery. For damage/loss, we support evidence collection and claims with carriers/insurers.